The Friendly Wi-Fi Optimization

An advanced toolset for optimization of Wi-Fi network

Friendly's Wi-Fi Optimization tool-set is a comprehensive and advanced set of tools for the diagnostics, QoE monitoring, prevention, and resolution of Wi-Fi problems including the support for standard Wi-Fi devices. Friendly’s Wi-Fi optimization enables carriers and CSPs to offer strong and reliable wireless connectivity for all connected devices in the end-user environment.

  • Friendly Connect - subscriber self-care mobile app
  • Wi-Fi optimization features for Friendly's TR-069 Call Center Portal - fast, remote diagnostics and resolution of Wi-Fi related issues
  • Wi-Fi mesh management - strong and reliable wireless connectivity for all connected devices in the end users home environment

By launching this new set of tools, Friendly Technologies enables service providers to:

  • Quickly identify and resolve Wi-Fi related problems
  • Dramatically reduce call handling times at support centers
  • Reduce the number of calls to the call center – by means of self-help features
  • Improve the quality of triple play services
  • Increase customer satisfaction and reduce churn

This comprehensive Wi-Fi optimization toolset solves a very acute problem that most CSPs face, namely, the prevalence of complaints to the Call Centers that stem from Wi-Fi related issues.

The new set of tools helps CSPs prevent, detect, and resolve WiFi related problems in a timely manner and save on support costs.

Friendly Connect App

  • One app that provides a full network visibility
  • Wi-F signal quality
  • Wi-Fi resolution
  • Self provisioning of Wi-Fi settings
  • Speed test
  • Device tools

Wi-Fi Optimization Mobile App

Wi-Fi Optimization Features - Friendly Call Center Portal

WiFi Optimization Call Center


Wi-Fi Mesh

The Friendly Wi-Fi Mesh solution enables carriers and CSPs to offer strong and reliable wireless connectivity for all connected devices in the end users home environment.

The Friendly solution incorporates automated self-installation and automated configuration of Wi-Fi mesh devices, a topological map of the devices installed at home, easy modifications to network name and password, problem diagnostics and repair, call center tools and self-healing tools. Friendly’s WiFi mesh solution offers quality monitoring, diagnostics and problem resolutions.

This joins Friendly’s TR-069 device management line of products, including the most comprehensive solution for all Wi-Fi issues in the connected home.

Friendly’s Wi-Fi mesh solution comes with an app for setup guidance and control and is fully customizable.