Friendly Technologies announced today that Tiscali Italy, a leading alternative Italian telecom operator, has selected Friendly's TR-069 Device Management solution to simplify and accelerate the provisioning, deployment, management and monitoring of its broadband devices and services.
With the growth of its subscriber base, Tiscali was looking for a unified device management solution that could automate the provisioning process of new subscriber devices as well as simplify the call handling and resolution process of the customer support center.
Friendly's Device Management solution will enable Tiscali to reduce the workload handled by Tiscali's Customer Support Center, thereby significantly improving customer satisfaction and loyalty.
Friendly's solution is being smoothly deployed by Tiscali, with full back-office integration of Friendly's ACS and Tiscali's high-level OSS/BSS/CRM systems. As a carrier-class solution, Friendly's Device Management platform offers full redundancy and no single point of failure.
"We are happy with our choice." said Tiscali's CIO, Salvatore Pulvirenti. "Looking for a TR-069 ACS Solution and comparing various vendors, Friendly Technologies was assessed to be the optimal solution, combining quality, features, service and best value. From the moment the system was implemented, we were able to take proactive measures and ensure our customers receive the best quality of service. And thanks to the automation of Customer Support operations, we are already seeing a better and more optimized way in our resources allocation."
"We are honored to have been chosen by an operator like Tiscali," said Nir Ezer, Friendly's VP Sales & Marketing. "This contract further expands our growing list of telecom operators who trust Friendly's carrier-class solution, which enables end-to-end service life cycle management for devices and services."
Tiscali S.p.A.(Borsa Italiana.Milan:TIS) is one of the leading alternative telecommunications companies in Italy. Tiscali provides its private and business customers with a vast range of services: Internet access through dial-up and ADSL, as well as voice, VoIP, media, and added-value services and other technologically advanced products. As at 30 June 2014 Tiscali reported around 489 thousand ADSL customers. Of these, around 364 thousand are Dual Play customers. The Tiscali website may be accessed at http://www.tiscali.it.
About Friendly Technologies
Friendly Technologies simplifies the deployment, management and monitoring of Data, Voice, Video & Smart Home services. Our innovative carrier-class products are built on industry TR-069 and OMA-DM standards supporting various device types, such as xDSL Routers, Home Gateway, RG/iAd, IPTV STBs (including OTT), ATA, VoIP Phone, WiFi, femtocells, dongles, smartphones, Mobile Hotspot, storage devices and more.
Friendly's product portfolio includes:
Friendly Technologies is honored to receive Frost & Sullivan’s Best Practices Award for Unified Device and Smart Home Management