Zero Touch Provisioning

Zero Touch Provisioning

A key factor in the success of broadband services is the ability to allow self activation of devices and services by the subscriber. The activation of these services is the first point of contact with new subscribers and plays a pivotal role in building a long lasting relationship. Existing subscribers, who subscribe to new services, can be delighted by the seamless nature of self activation, reinforcing their brand loyalty, while encouraging the adoption of new services.

Friendly's Provisioning Portal

Friendly features a Zero Touch Provisioning portal hat enables non-technical subscribers to seamlessly install and have their devices configured automatically as well as automatically activate additional services, without having to call support or request an onsite technician. A plug-and-play solution, it requires the user to simply connect the device to the broadband line and sit back while everything is configured and working. The system enables easy integration with back-office system, and supports a wide variety of provisioning and re-provisioning scenarios.

Provisioning Scenarios

• Pre-registered CPE - The carrier/xSP knows in advance which subscriber will receive a specific CPE. The pre-registration of the CPE in the ACS is performed automatically by the back-office systems via the NBI (Northbound Interface) or manually.
• Un-registered CPE - The carrier/xSP doesn't know which subscriber received the CPE, and therefore can't associate in advance the subscriber with a specific CPE serial number.
• Un-Bundling Scenario (Unknown user) - When the carrier provides network infrastructure services to multiple independent ISPs, the subscriber needs to be identified by the system.
• WiMAX Device Provisioning - Special scenario for WiMAX providers.

Re-provisioning Scenarios

The provisioning process is used also in cases where the user resets his CPE to default factory settings. In this case, the CPE will be automatically configured and will be activated again automatically. This process is called Re-provisioning.