Fixed Line xSPs

Fixed Line Carriers and xSP's

Residential and business subscribers are constantly raising the bar in their demand for advanced services, while at the same time demanding simpler and seamless customer experience. Services such as IPTV and VoIP involve multiple devices, complex setup and multiple technological layers, yet subscribers expect it to be as simple as the traditional TV and phone. As competition tightens, service providers that can deliver a seamless and positive customer experience throughout the entire service lifecycle will differentiate themselves from their competitors and will reduce subscriber churn rates.

Streamlining the entire service life cycle of broadband devices

Friendly offers a carrier class device management solution that ensures devices perform better and are easier for subscribers to purchase, own and use. Based on the TR-69 and SNMP standards, the solution streamlines and simplifies the entire service life cycle of broadband devices from their deployment and on to their on-going management and support, allowing service providers to enjoy significant reduction in OPEX, while ensuring customer satisfaction and brand loyalty.

Main Features

• Zero Touch Provisioning Self installation of devices by the non-technical subscribers without the assistance of a technician. Read more...
• Device Management - remote management of devices including firmware updates and policy enforcement. Read more...
• User Experience Management - remote monitoring of users' experience including monitoring of bandwidth and service QoS, events triggers and events management and automated problem resolution. Read more...
• Support Cost Reduction - reduce number of calls to the help desk, and shorten call handling times with self support tools, remote diagnostic features, root cause analysis, and support automation. Read more...