Overview

Friendly offers a comprehensive, fully featured, robust solution to Carriers/xSPs to automate the deployment and support of data, voice and video services. The software enables provisioning, managing and supporting devices, such as: modem/routers, IPTV/ STBs, ATA/VoIP, storage devices, media centers, Femtocell, IP-phones, cameras, etc..
The FriendlyTR69 ACS is designed to support very large numbers of CPEs.

Friendly's Unique "TR69 Smart Layer" Technology

Friendly's solution is the first TR-069 platform with real intelligence. Our unique "TR69 Smart Layer" technology reduces the Total Cost of Ownership (TCO) by eliminating the Carrier's/xSP's need to study in-depth TR-069 protocol, develop complicated scripts and saving on the cost of professional services.

Field-Proven

Friendly's solution has been chosen by dozens of Carriers and xSPs to be the platform for managing their CPEs via DSL, WiMax, FTTH, and Cable networks. Friendly has 12 years experience in the Telecom market, providing solutions to world leaders.

CPE Vendor Neutral

Friendly offers a true vendor neutral solution. We cooperate with all CPE vendors and have no vested interests or hidden agendas. Our platform is designed to support all types of CPEs. Our focus is always on supporting our customers with fast, effective response to their needs and requests, including tailor made features.

Solution Components

• FriendlyTR69 ACS - to communicate with CPEs.
• FriendlyTR69 Management Console - to manage CPEs, and the TR69 ACS operation.
• FriendlyTR69 Provisioning Portal - for Zero-Touch self-provisioning of CPEs
• FriendlyTR69 API (NBI) - to external systems (such as OSS, CRM, etc.)

Additional Components

• FriendlyTR69 Support Center - to help support engineers to remotely diagnose and solve CPE problems and reduce time spent per call
• Friendly Events Management System (FEMS) - to automate "What / If" scenarios upon events triggered by CPEs
• Friendly Self-healing Portal - to enable users to manage their CPEs, diagnose and solve their problems automatically, with no need to call the help desk.

Benefits

• Enable the delivery of triple-play services via residential gateway and CPEs behind a NAT (STBs, VoiP devices/ATA, IP-phones, cameras, media centers, storage devices etc).
• Zero-Touch Provisioning to reduce subscriber acquisition costs – the user just connects the CPE and everything works.
• Enable registration of large numbers of new subscribers / adding services in a short time frame - eliminating the need for a truck-roll or expensive telephone support, the Carrier/xSP is able to increase dramatically its subscriber base and activate users immediately.
• Ongoing support cost reduction - Self-healing models reduce the number of calls to the help desk. Remote diagnostic and repair tools reduce the average time spent per call.
• Reduction of Total Cost of Ownership (TCO). Friendly's "TR69 Smart Layer" technology reduces the need for professional services or in-house R&D, while deploying and integrating the TR-069 management solution.
• CPE Vendor Independent. The purchase of CPEs entails a large cost. The system enables easy switching from one CPE type to another, all managed by the same system. The Carrier/xSP can add instantly new CPEs with new capabilities or lower cost.
• Quality of Service (QoS) monitoring and event triggering to monitor user's experience and prevent problems before they occur.

Main Features

• Remote management of devices including CPEs installed behind a NAT device
• Zero-Touch self-provisioning of new devices
• Support cost reduction tools
• Remote diagnostics and repair
• Self-healing & auto fix
• Preventive support calls features
• Mass update of groups of devices
• Remotely reboots/resets devices
• Firmware updates
• Device monitoring (if online & QoS)
• Event triggering, including "what-if" scenarios
• Complete API to external applications
• SDK and script editor

Supports the Full Set of TR-069 Protocols

• TR-069 Amendments 1 && 2
• TR-098 Inc. amendment 2 for QoS
• TR-104 for VoIP Gateways & ATAs
• TR-106 Amendments 2, 3 & 4 for enabled digital home devices
• TR-110 Issue 1.01 for VoIP configurations
• TR-111 for LAN/NAT devices
• TR-135 for STB/Video
• TR-140 Issue 1.1 for Network Storage
• TR-142 for PON devices
• TR-156 for GPON access
• TR-181 Device Data Model for TR-069
• TR-196 for Femto access

Additional Support of WiMax CPEs

Friendly provides a full solution for WiMax CPEs, including:

• Support of the WiMax data model
• WiMax device management by base-station ID
• Signal strength monitoring
• WiMax Initial Bootstrap (WIB) server