Enabling Remote Management of Subscribers' PCs and Access Devices

The cost of supporting a home network that consumes video and VoIP services is dramatically higher than the cost of supporting a dial-up user.

FriendlyCSR™ enables the CSR to view information about a user's environment on his screen, remotely, even if there is no Internet connectivity to the user, and to remotely update the user (provided the user has Internet connectivity). The Software can be integrated with Friendly solutions for TR-69 server.

Supported Services:

• Internet connectivity
• VoIP
• Security
• IPTV (for relevant STBs)

Benefits

• Reduces the costs associated with supporting complex home networks
• Remotely manages routers/access devices, including Triple Play devices
• Cost-effectively delivers and supports value-added services
• Prevents bottlenecks resulting from deployment of new services
• Monitors the number of subscribers who connect via one Internet account
• Improves the quality of customer service

Features

Remote Management of Subscriber's Access Device
The CSR can remotely view, diagnose, and configure router settings for devices, including VoIP, WAN/LAN, port forwarding, open ports, etc.

The CSR can see information about the structure and settings
of the entire home network, including router, PCs, printer and other network elements.

The CSR can view user's PC information and settings, even when NOT online (last known) including:

• PC type including OS, browser settings, etc.
• information, including PC MAC address, USB, NIC, motherboard, hard drives, etc.
• List of programs installed on subscriber's PC
• List of hot fixes installed
• List of last known services running on the PC

The CSR can remotely perform the following on the user's PC:

• Kill a process on the PC (without remote takeover of PC)
• Start/Stop a service
• Uninstall an application
• Change browser security settings

The CSR can automatically open subscriber's browser to pre-defined URL
This feature saves valuable time, eliminating the need for the CSR to explain to the user which site he should surf to, and how to solve the problem himself when he reaches the support site.

The CSR can send files, updates, and messages to subscribers
The CSR can send a file and execute it on the subscriber's PC, including software updates, new drivers, etc., and can send a message to the subscriber.