Remote Management and Configuration of Home Networks

As service providers seek to increase ARPU and differentiate their broadband proposition with innovative new services such as VoIP, IPTV, etc., the task of provisioning and supporting users becomes more complex and costly. FriendlyCSR™ can significantly lower these costs, by enabling the customer support representative (CSR) to remotely diagnose and solve problems on the user’s CPE and PC.

Modules

• CPE Remote Management (TR-69 devices)
• CPE Remote Management (non-TR-69 devices)
• PC Remote Management
• PC Remote Desktop

Main Features

• Remote management of the home network
• Remote diagnostics
• Remote configuration of user’s CPE (TR-69 and non-TR-69)
• Remote configuration of user’s PCs
• Remote access to user’s PC (optional)
• Remote management and remote configuration of additional devices (IP phone, IP camera, security panel, game controller, etc.) according to customer requirements

Benefits

• Reduces the costs associated with supporting complex home networks
• Remotely manages routers/access devices, including Triple Play devices
• Cost-effectively delivers and supports value-added services
• Prevents bottlenecks resulting from deployment of new services
• Monitors the number of subscribers who connect via one Internet account
• Improves the quality of customer service

Supported Services

• Internet connectivity
• VoIP
• Security
• IPTV (for relevant STBs)