Carriers and xSPs are faced with the challenge of providing data, voice and video services to residential and business subscribers having sophisticated devices attached to their systems, such as modem/routers, IPTV/ STBs, ATA/VoIP, storage devices, media centers, Femtocell, IP-phones, cameras, etc. Residential users pay a small subscription fee to the Carrier/xSP and normally require the level of support usually provided by a system administrator, increasing the Carrier's/xSP's provisioning and support cost.
Friendly offers a comprehensive, fully featured, robust solution to Carriers/xSPs to automate the deployment and support of data, voice and video services. The software enables provisioning, managing and supporting devices, such as: modem/routers, IPTV/ STBs, ATA/VoIP, storage devices, media centers, Femtocell, IP-phones, cameras, etc. The solution is based on a standard (such as TR-069) and enables dramatically reducing the cost of provisioning and supporting non-technical users.
- FriendlyTR69 ACS - to communicate with CPEs.
- FriendlyTR69 Management Console - to manage CPEs, and the TR69 ACS operation.
- - for Zero-Touch self-provisioning of CPEs.
- - to external systems (such as OSS, CRM, etc.).
- - to automate "What / If" scenarios upon events triggered by CPEs
- FriendlyTR69 Support Center - to help support engineers to remotely diagnose solve CPE problems and reduce time spent per call.
- CPE problems and reduce time spent per call.
- Friendly Self-healing Portal - self-support portal reduces calls to the help desk from non-technical end-users. The portal enables users to manage their CPEs, diagnose and solve their problems automatically, with no need to call the help desk.
- Enable the delivery of triple-play services via residential gateway and CPEs behind a NAT (STBs, VoiP devices/ATA, IP-phones, cameras, media centers, storage devices etc).
- Zero-Touch Provisioning to reduce subscriber acquisition costs - the user just connects the CPE and everything works.
- Enable registration of large numbers of new subscribers / adding services in a short time frame - eliminating the need for a truck-roll or expensive telephone support, the carrier/xSP is able to increase dramatically its subscriber base and activate users immediately.
- Ongoing support cost reduction - Self-healing models reduce the number of calls to the help desk. Remote diagnostic and repair tools reduce the average time spent per call.
- Reduction of Total Cost of Ownership (TCO). Friendly's "TR69 Smart Layer" technology reduces the need for professional services or in-house R&D, while deploying and integrating the TR-69 management solution.
- CPE Vendor Independent. The purchase of CPEs entails a high cost. The system enables easy switching from one CPE type to another, all managed by the same system. The Carrier/xSP can add instantly new CPEs with new capabilities, or lower cost.
- Quality of Service (QoS) monitoring and event triggering to monitor a user’s experience and prevent problems before they occur.
