Connection Manager

Connection Manager

Broadband connectivity problem resolution for non-technical users

Go Broadband is a broadband connectivity problem resolution for non-technical users to independently install a single PC via modem or modem/router. The solution automatically manages the entire installation and deployment processes of modems/routers. It is the ideal solution for expediting subscriber acquisition, eliminating 'Truck-Roll' and reducing support costs.

Reduces ongoing support costs with automatic problem resolution

To reduce the number of calls to the Help Desk, Friendly's Go Broadband automatically detects and solves common connectivity problems without requiring technical knowledge.

• Diagnoses and detects the cause of the problem: PC, modem, broadband network or Internet connection.
• Solves the problem automatically, if possible, or instructs the user (in simple language) exactly what to do
• If the problem can't be solved - it alerts the user, and tells him which vendor to address: PC vendor, router vendor, Carrier or ISP
• Fixes PC setting problems (including NIC-related problems)
• Fixes modem/router setting problems for non-TR-069 devices
• Alerts user about wiring problems - from PC to modem or from modem to broadband outlet

Full self-installation solution for non-TR-069 devices (CD-based or Web download)

• Connectivity problem diagnostics (pinpoints the cause of the problem)
• Automatic Problem Resolution for connectivity problems
• Diagnostic and support automation tools
• Promotion of value-added services

Revenue Generation - Marketing and Sales Tool

Friendly's GoBroadband™ assists xSPs in the promotion of additional services by displaying promotional messages on the user interface (e.g., telephony, games, video, remote backup, content, online shopping, etc.). The system remotely updates the ads/messages, and enables subscribers to easily purchase additional services online.