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Unified Device Management

Advanced TR-069/TR-369 & Wi-Fi Solutions

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Friendly Device Management
Trusted by 300+ Carriers Worldwide

Friendly Unified Device Management is a comprehensive and secure solution for carriers and service providers to manage Broadband devices across various networks throughout their entire lifecycle. Friendly AI inside – supporting automation and identifying and solving problems automatically.

Comprehensive & Future Ready Solution

Unified Management for Any Device

Manage any TR-069/TR-369 device across its lifecycle from a single console (additional protocol support available).

Any Network

Support including FTTx, 5G/6G, FWA, xDSL, cable, satellite, and IoT networks

Carrier-Grade Reliability

Trusted by leading carriers and ISPs globally, managing hundreds of millions of devices.

Wi-Fi Optimization

Enhanced Wi-Fi management tools for improving customer satisfaction and reducing churn.

AI & Business Intelligence

Advanced analytics, proactive problem resolution, and deep insights into Quality of Experience and network performance.

Future-Ready

AI-enabled features; Ready for seamless IoT and smart home integration. Easy Service Orchestration, incl. prpl & Matter support.

Versatile and Comprehensive Protocol Support

Supporting the broadest range of protocols to ensure smooth, unified connectivity.

TR-069 Full Protocols

TR-369/USP

IoT Protocols

Full Support of the Entire Device Lifecycle

Powering the complete management of devices from start to finish, including auto-provisioning, QoE & Wi-Fi optimization, group updates, support automation, analytics, and everything in between.

Device Lifecycle Management

Friendly Technologies simplifies the entire lifecycle of your devices with our Unified Device Management platform. From auto-provisioning and inventory management to Wi-Fi optimization and support automation, we ensure efficiency, security, and user satisfaction.

Features of Friendly Unified Device Management

Advanced TR-069/TR-369 and Wi-Fi Solutions for the full lifecycle management of devices.

Wi-Fi Optimization & Connected Home

Optimize Wi-Fi performance to ensure seamless connections for all devices. Integrated-AI available.

QoE Monitoring & Analytics

Monitor and analyze Quality of Experience with comprehensive bulk data collection to proactively improve network performance.

Support Automation

Automate support processes to quickly diagnose and resolve issues, reducing downtime and improving user satisfaction.

Automated Provisioning

Enable zero-touch provisioning for quick and efficient deployment of new devices, minimizing truck rolls.

Check out Wi-Fi Management Plus

BI and Analytics

Business Intelligence, analytics, and insights for managerial-level decision-making.

Smart Home & IoT

Future-proof smart home and IoT ecosystems with scalable, adaptable solutions for managing connected devices.

Benefits by Role

The platform offers benefits to the various department / roles in the company:

Executives

Insights and Analytics for Strategic Decision-Making such as:

Customers experience i high-level view related to connectivity, Wi-Fi experience, and services
Device quality and problem ration by device model
Most Frequent Problems
Trends

Operations Managers

Simplified deployment and managing the device life cycle

Reduced operational and support costs (such group operations)
Automatic Deployment of new services
Information of specific devices behavior and problems
FCC reports (and other requirements by the regulatory authorities)
Proactive Customer Care to resolve possible problems before they occur

Call Center

Reduced call volume and shorter duration of support call time by
Powerful tools to diagnose and resolve issues quickly
Optimized Support Processes
Pinpoint problems and suggest how to resolve it
Self-support tools to reduce calls to the call center

Subscribers

Zero-touch installation for easy onboarding
Optimize Wi-Fi quality & Enhanced Quality of Experience
Automatic problem resolution
Reduction the duration of annoying support calls

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Modules & Architecture

Friendly offers a unified platform to support TR-069 & TR-369, IoT, and Smart Home. We can install the system as all-in-one or in a few instances as required by the customer.

Unified Architecture

unified device management platform architecture new

Solution Components/Modules

Offering a comprehensive suite of modules and features beyond the standard TR-069 ACS.

Friendly TR-069 ACS

Simplify communications with CPEs (engine + Smart layer)

Friendly TR-369 USP Controller

Communicate with advanced CPEs

Wi-Fi Management Plus

Improve and optimize Wi-Fi Management for the home network

Management Portal

Easily manage connected CPEs (single or in groups)

Friendly QoE

Analyze data, user experience, device quality, and performance

BI & Analytics

Trend and insight analysis and report generator (with customization options)

Self-Support Portal

Reduce the number of calls to the help desk and increase customer satisfaction

Support Portal

Help support engineers remotely diagnose and solve CPE problems and reduce time spent per call

Friendly Connect

Mobile app for end-users

Provisioning Portal

Enable Zero-Touch provisioning and self-installation of CPEs

Smart API

Connect with back office systems

Smart Home Connect

API to connect to Friendly Smart Home and easily deploy Smart Home services for your customers

IoT Connect

API to connect to Friendly One-IoT and easily enable IoT protocols with your deployments

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Leveraging the Best Technology

Supporting the latest technologies to enable you smooth operation with our future-ready solutions.

Powered by Application Container Management

Scalable & Flexible Deployment – Runs seamlessly on on-premises, cloud, or hybrid environments using Docker & Kubernetes.
Zero-Downtime Updates – Apply software updates and security patches without disrupting service.

Unique Technology

Since 2006 Friendly developed cutting-edge technologies to provide its customers with top-level product

Friendly AI™

Automates diagnostics, resolves issues, and delivers real-time insights to boost QoE and reduce support costs.

Smart Layer™

Analyzes device data models and displays capabilities—no professional services needed, cutting costs and speeding time to market.

Friendly APR™

Proactive diagnostics and resolution for device issues, including automatic problem resolution to reduce support cost.

Smart API™

One unified API for TR-069/TR-369 and IoT devices, simplifying integration with any third-party application.

Flexible Deployment Options

Friendly Unified Device Management offers flexible deployment options, catering to both
on-premises and cloud-based needs, supported by unparalleled customer service and robust cybersecurity measures.

On-Premises

Installation at customers’ premises (physical and/or virtual servers).

Private Cloud

Installation on a cloud provided by the customer or provided by Friendly.

Public Cloud

Hosted solution provided by Friendly on a public cloud as a tenant.

By integrating Friendly Technologies’ TR-069/TR-369 Unified Device Management platform, you can streamline your broadband, FTTH, and FWA operations, reduce costs, and enhance the overall performance of your connected devices. Explore the future of device management without robust scalable, and secure solutions.

Watch a Friendly Unified Device Management Platform Product Snapshot