News
RTC extended FriendlyTR-69 to support 1M+ CPEs
Jun 29, 2011
Romania Telecom (RTC) deployed Friendly Support Center application
Romania Telecom (RTC) extended their system to support 1M+ CPEs. Additionally, RTC deployed Friendly Support Center application, which is part of Friendly's TR-069 full solution. It is targeted to customer support reps (CSRs) for managing a specific CPE during a call from a user. The software enables the CSR to diagnose and solve problems remotely on the user's CPEs. The solution supports modem/routers, IPTV/STBs, ATA/VoIP, storage devices, media centers, etc.
About Romania Telecom:
Romania Telecom (RTC) is a company that provisions high quality communication, entertainment and IT solutions. Romania Telecom offers reliable, innovative and easy-to-use services, from the traditional fixed telephony to high quality Internet, digital TV, to the most secure hosting data center in Romania, voice and data bundled services and a permanently supervised and improved Customer Care program.
About Friendly Technologies
Friendly Technologies' device management solutions improve subscriber quality of experience and streamline the deployment and support of data, VoIP, IPTV & 4G services. Based on the TR-69, OMA-DM, and SNMP standards, the solutions streamline and simplify the entire service life cycle of broadband and mobile devices, from deployment to on-going management and support.CONTACT:
Friendly Technologies:
Ms. Edith Grassiani
Marketing coordinator
edith@friendly-tech.com
www.friendly-tech.com
Tel: +972-3-7539000