Friendly Email Configurator™

Web-Based, Remote Configuration of Email Settings

The ’One Click’ Solution for Email Configuration

Email-related calls account for 25% of the calls reaching ISP Help Desks - representing a major, ongoing expense.

Friendly’s Email Configurator is a smart, low-cost, Web-based application that configures email settings and fixes email problems … in seconds, dramatically decreasing these costly and time-consuming calls.

This user-friendly solution is ideal for new, existing, and migrating subscribers.

Benefits

• Reduces support calls
• Enhances user experience
• Quickly & efficiently modifies/changes email settings for large subscriber bases
• Handles email setting changes during migration from one ISP to another

Main Features

• Web-based application to be added to xSP’s support site
• Creates new email accounts in user’s preferred email client on user’s PC
• Restores existing email accounts
• Enables users to manually edit email account settings

Easy Deployment

• Minimal integration required with xSP’s site
• No integration with other systems

As Easy as 1,2,3 …

All the subscriber has to do is:

• Enter the xSP’s support site (or receive the Email Configurator’s URL via email)
• Enter his username
• Click "Go" to re-configure his email account!

Features

• Creates new email accounts in user’s preferred email client on the user’s PC
• Restores existing email accounts
• Solves email problems
• Diagnoses user’s PC & searches for existing email account with predefined POP server
• Searches for & replaces specific e-mail settings, e.g., change of SMTP server name
• Changes username, if required
• Enables manual editing & remote configuration of email settings

• Outlook Express 5 and above
• Outlook 97, 2000, XP, Vista
• Windows 98 and above
• IE 5.5 and above