Self-Installation and Support Automation for Residential Broadband Connectivity

The process of activating a new broadband user is a major cause for support calls. Based on Friendly’s’ unique Expert System, GoBroadband is the ideal solution for expediting subscriber acquisition, eliminating "Truck-Roll", and reducing support costs.

GoBroadband™ for Cable offers

• Full self-installation solution for non-technical users (CD-based or Web download)
• Connectivity problem diagnostics (pinpoints the cause of the problem)
• Automatic problem resolution for connectivity problems
• Diagnostic and support automation tools
• Promotion of value-added services

Supported Services

• Internet connectivity
• VoIP
• Security
• IPTV (for relevant STBs)

Benefits and Features

Revenue generation – marketing and sales tool

Friendly’s GoBroadband™ assists xSPs to promote and sell additional services (e.g., telephony, games, video, remote backup, content, online shopping, etc.) through a "Pre-Portal" approach that brings the message to subscribers’ PCs (on the application’s main screen), remotely updates the ads/messages, and enables subscribers to easily purchase additional services online.

Dramatic reduction of deployment costs via automated self-installation

Significantly reducing deployment costs, Friendly’s self-installation solution for novice users is exceptionally easy to use, requires no previous know-how, asks as few questions as possible, and uses no technical terms:

• Qualifies user’s PC for Broadband
• Installs network components, if required
• Automatically detects and configures NIC cards
• Instructs user how to connect modem/router
• Automatically detects and configures modem/router (*)
• Configures VoIP settings, if required
• Configures email and browser
• Tests connectivity

* Supports a wide range of Ethernet & USB modems

Configuration of VoIP settings

GoBroadband™ configures VoIP settings on devices, including Gateway, SIP Server, Proxy, and account information. Alternatively, the solution can do port forwarding to the ATA. If the user encounters a problem with VoIP, GoBroadband™ can reconfigure the device for voice service to ensure continuous service

Reduces ongoing support costs with FriendlyAPR™ (Automatic Problem Resolution)

To reduce the number of calls to the help desk, Friendly’s GoBroadband™ automatically detects and solves common connectivity problems. Requiring absolutely NO know-how from the user’s side, it:

• Diagnoses and detects the cause of the problem: PC, modem, broadband network or Internet connection
• Solves the problem automatically, if possible, OR instructs the user (in simple language) exactly what to do
• If the problem can’t be solved – it alerts the user, and tells him which vendor to address: PC vendor, router vendor, Carrier or ISP
• Fixes wrong username or password
• Fixes PC setting problems (including NIC-related problems)
• Fixes modem/router setting problems (*)
• Alerts user about wiring problems – from PC to modem or from modem to broadband outlet

(*) Supports wide range of Ethernet & USB modems

Diagnostic tools to reduce duration of support calls

To reduce the time spent per call, Friendly’s GoBroadband™ includes additional tools:

• PC diagnostics reports (hardware, OS, browser and email)
• Easy-to-use interface for Ping, TraceRT, and IPConfig commands
• Shortcuts and links to support site and connection speed test
• Enables reports to be sent via email

Remote Updates

GoBroadband™ includes "Live-update" for automatic updates of Friendly’s software from the Web. The software also enables delivery of additional applications to subscribers.

Additional solutions for broadband include:
GoBroadband™ for ADSL, FriendlyWiMAX™ for WiMAX